Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.
Suppose a client needs to talk about an ongoing issue of a product directly to the concerned support head, client or the support head can create canUmeet One to One event and book an appointment for discussing the issue. Once booked, both the client and support head would receive a confirmation email mentioning all the event details and this event would also automatically get synced to the participants connected calendar. If needed, they can set reminder notifications about this event from the events settings section that helps them posted about upcoming event.
Support head can create canUmeet Group Event feature with all the support team members to discuss on how to make support to client more effective and efficient. All team members would book their time with support head through the group event link and sync it in their respective calendars. Now organizer wont have to keep reminding each member about the event, as canUmeet does this for you !
Organizations needs support team to be active 24X7. To manage this efficiently, organizer can use canUmeet Team Event feature where all the support members are added to the event and are asked to set their availability. Once the organizer shares the team event link to the client, he/she can now view the members in the event and book time accordingly for solving their issues irrespective of timezone.
Support now in a hassle free way